How it works

You describe your appliance and the problem in plain language. No technical knowledge required. "Bosch washing machine — drum not spinning" is enough. But the more specific you are, the better the dossier.

Our AI analyses your description against a deep knowledge base of appliance failure modes, common causes, and repair procedures. It generates a structured dossier — not a generic answer, but a diagnosis specific to your appliance and symptom.

Your dossier contains four things:

• Quick checks first — simple things to verify before opening anything.
• Most likely causes — ranked by probability, with a plain-language explanation of each.
• Recommended fixes — ordered from simplest to most complex, each with a risk rating, difficulty level, estimated cost, and step-by-step instructions.
• When to call a professional — honest guidance on where DIY ends and expertise begins.

Every fix carries two ratings:

• Risk level: Low (water spillage only), Medium (electrical components involved), High (specialist knowledge required).
• Difficulty: Beginner, Intermediate, Advanced.

These ratings reflect real-world repair experience. We do not inflate them to scare you, and we do not minimise them to impress you.

We do not give repair guidance on gas appliances. Gas repair requires certification in most European countries — the risk of getting it wrong is too serious. We will tell you what is likely wrong and direct you to a qualified engineer.

We do not give detailed repair guidance on microwave ovens beyond purely mechanical issues (door switches, turntable motors). A microwave capacitor can hold a lethal charge long after the appliance is unplugged.

We will always tell you honestly when a repair is beyond safe DIY territory.